Can do or Will do?

//Can do or Will do?

Can do or Will do?

by Stefan Speligene

 

These statements are barely different but their meanings are worlds apart. They are separated by confidence, initiative and follow through.

 

There is a big difference in how these statements feel to a client or customer. One confirms that you are capable but leaves the client wondering if you’re going to. They hope so.

 

The other exudes confidence and strength reassuring them that you will handle the task at hand. This phrase also promotes follow through and accountability. When you deliver as promised, that can create a deposit of trust and credibility into the client relationship.

 

Wouldn’t it be a better experience to hear the sweet sounds of assurance that someone will do something you need and leave a memorable experience in your mind instead of knowing that they can but wonder if they will?

 

Try putting this in practice with your clients, friends, spouse – either in the spoken word or digital communications and watch how you will feel more accomplished when you deliver on your promises.

 

It may surprise people when you say that you will do something – it’s proven that to state such a positive outcome publicly will increase the chances of success by 72%. People will be surprised and delighted. Then they will expect it more often. That will result in all of us getting better at serving each other.

By |2017-10-02T17:35:58+00:00September 9th, 2016|Categories: Productivity|

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One Comment

  1. Karen Hall September 15, 2016 at 7:43 pm - Reply

    Really important distinction between two very short words. By using this language with yourself, you create a sense of obligation and accountability to follow through – “I can start a diet on Monday” vs. “I will start a diet on Monday”.

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